Frequently Asked Questions
Everything you need to know about your Oroboro experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Items must be unworn, with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style team for advice.
What payment methods do you accept?
Oroboro accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
Sustainability is at the core of Oroboro. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the environment.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's journey.